1.        Introduction & Purpose

Dunrod Consulting (“we”, “us”, “our”) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, store, and protect your personal information when you visit our website www.dunrod.com or engage our services.

For data protection purposes, Dunrod Consulting is the data controller.

2.        Information We Collect

We may collect and process the following personal information:

Information you provide directly:

• Name, job title, company name
• Email address and telephone number
• Business address
• Information provided in contact forms, emails, or phone calls
• Information provided during consultations or service delivery
• Payment and billing information

Information collected automatically:

• IP address
• Browser type and version
• Time zone setting and location
• Operating system and platform
• Information about your visit, including pages viewed, page response times, and download errors
• Cookie data (see our Cookie Policy below

3.        How We Use Your Information

We use your personal information for the following purposes:

Legitimate business purposes:

• To respond to enquiries and provide information about our services
• To deliver consulting services you have contracted
• To process payments and maintain financial records
• To communicate with you about our services, including updates and changes
• To improve our website and services
• To comply with legal and regulatory obligations

Marketing (with your consent):

• To send you marketing communications about our services
• To provide you with resources, guides, or newsletters you’ve requested

Legal basis for processing:

We process your data under the following legal bases:

• Consent (for marketing communications)
• Contract performance (to deliver services)
• Legitimate interests (to improve our services and website)
• Legal obligation (to comply with tax and regulatory requirements)

4.        Who We Share Your Information With

We may share your information with:

• Service providers: Including payment processors, email service providers (HubSpot), accounting software providers, and website hosting providers
• Professional advisers: Including lawyers, accountants, and insurers
• HMRC and regulatory bodies: As required by law
• Business transfers: If we sell or merge our business

We do not sell your personal information to third parties.

5.        International Data Transfers

Some of our service providers (e.g., HubSpot) may store data outside the UK/EEA. Where this occurs, we ensure appropriate safeguards are in place, including:

• Standard Contractual Clauses approved by the ICO
• Adequacy decisions by the UK Government
• Other lawful transfer mechanisms

6.        Data Retention

We retain your personal information for as long as necessary to fulfil the purposes outlined in this policy:

• Enquiry data: 2 years from last contact
• Client data: 7 years after contract completion (for tax and accounting purposes)
• Marketing data: Until you unsubscribe or withdraw consent
• Website analytics: 26 months

7.        Your Rights

Under UK GDPR and the Data Protection Act 2018, you have the following rights:

• Right of access: Request a copy of your personal data
• Right to rectification: Request correction of inaccurate data
• Right to erasure: Request deletion of your data (subject to legal obligations)
• Right to restrict processing: Request we limit how we use your data
• Right to data portability: Request your data in a portable format
• Right to object: Object to processing based on legitimate interests or direct marketing
• Right to withdraw consent: Withdraw consent for marketing at any time

To exercise any of these rights, contact us at bill.mooney@dunrod.com.

8.        Cookies

Our website uses cookies to improve your experience. Cookies are small text files stored on your device.

We use:

• Essential cookies: Required for website functionality
• Analytics cookies: Google Analytics (anonymised) to understand website usage
• Marketing cookies: HubSpot tracking (with consent) to improve user experience

You can control cookies through your browser settings. Disabling cookies may affect website functionality.

9.        Security

We implement appropriate technical and organisational measures to protect your data, including:

• SSL encryption for data transmission
• Secure password-protected systems
• Regular security reviews
• Staff training on data protection

However, no internet transmission is completely secure. We cannot guarantee absolute security.

10.     Third Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices of these sites. Please review their privacy policies.

11.     Changes to This Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated “Last updated” date. Please review periodically.

12.     Contact Us

For questions about this Privacy Policy or to exercise your rights, contact us via bill.mooney@dunrod.com

13.     Complaints

If you’re unhappy with how we handle your data, you have the right to complain to the Information Commissioner’s Office (ICO):

• ICO Helpline: 0303 123 1113
• Website: www.ico.org.uk
• Address: Information Commissioner’s Office, Wycliffe House, Water Lane, Wilmslow, Cheshire, SK9 5AF